CSS Corp Named Leader in NelsonHall Customer Experience (CX) Operations Transformation NEAT 2022 Assessment


Bangalore, Karnataka, India:
css corpa global provider of technology and customer experience services, today announced that it has been recognized as a “Leader” in NelsonHall’s Assessment and Assessment Tool (NEAT) report for transformation of Customer Experience (CX) Operations 2022. The company has been positioned as a Leader in 2 quadrantsto know, Overall capacity and Ability to optimize costs. The report analyzed and assessed the performance of 14 leading service providers, against a dynamic two-axis measure of their “ability to deliver immediate benefits” and their “ability to meet future customer demands”.



The NelsonHall report recognizes CSS Corp’s ability to deliver compelling value propositions to its CX service clients. It highlights the company deep analytics capabilities, strong growth in segments such as security, mobility and cloud-based CCaaS services, and its investments in developing strong IPs and use cases such as the suite of cloud-based modular CX transformation – CSS Edison®. The company combines technical innovation with strategic delivery excellence to drive successful business results in CX operations for its global clients across all industries. Its digital-infused operations have enabled the company to remain agile and adapt to the rapidly changing industrial landscape, making it a distinguished player.



Sunil Mittal, CEO, CSS Corp, noted, “To be named a “Leader” by NelsonHall in such an important report is a proud moment for us. This recognition underscores our abilities to deliver scalable, technology-driven CX operations, co-innovate with our clients, and help them achieve their business goals. Through our recent acquisition of Directly OnDemand, a GigCX services platform, we now have access to thousands of global gig experts and patented technology that enables us to offer technical support and customer service operations. evolutionary or hybrid. Additionally, if we merge our proprietary CX CSS Edison® transformation platform into the mix, the value proposition becomes more unique and differentiated. We are well positioned to disrupt the CX landscape.



Ivan Kotzev, Senior CX Analyst, NelsonHallnoted, “The rapid shift to digital customer experience emphasizes effective integration between human and machine assistance. CSS Corp’s investments in its CSS EDISON® CX transformation suite with intelligent routing, cloud migration and omnichannel enablement capabilities, as well as its outcome-based business models to support co-innovation, will help evolve to next-gen CX operations.



To learn more about CSS Corp’s positioning in the NEAT CX 2022 transformations, please click here.



NelsonHall is a leading global analyst firm helping organizations streamline business processes, IT outsourcing and customer management services. The company’s 2022 NEAT CX Operations Transformation Assessment assessed CX vendors on their delivery capabilities, mechanisms in place to drive innovation, and level of investment in service.

About CSS Corp

CSS Corp is a global, industry-disrupting provider of customer experience services and technology with a unique intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. The company is a digital transformation partner of choice for its customers, who include the world’s top innovators across all industries, from mid-market players to large enterprises. Its diverse team of more than 11,200 customer-centric thinkers, collaborators and co-creators across 20 locations worldwide are passionate about helping customers succeed through intelligent, automation-driven results. The company overcame macroeconomic headwinds to become the industry’s fastest growing and most award-winning company in its revenue range. To learn more, please visit https://www.csscorp.com

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About Nelson Hall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand “the art of the possible” in digital operations transformation. With analysts in the US, UK and Continental Europe, NelsonHall provides buy-side organizations with detailed and critical market and supplier information (including NEAT ratings) that helps them make purchasing decisions. fast and very enlightened supplies. And for vendors, NelsonHall provides in-depth insight into market dynamics and user needs to help them refine their go-to-market strategies. NelsonHall’s research is based on rigorous primary research and is widely respected for the quality, depth and insight of its analysis.

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