Massive Water Main Break in Concord Caused by Google Fiber Leads to Multi-Day Shutdown

CONCORD, NC (QUEEN CITY NEWS) — Google Fiber apologizes for any disruption to businesses and residents in Concord following a massive water main break on Wednesday.

The water is back and the water pipe has been fixed, but the road needs a lot more work. Crews probably won’t even be able to start repairing the road until Monday, leaving companies losing even more money.

A flooded intersection isn’t the only damage left behind.

“It’s a shame that businesses were affected, it’s a very costly mistake,” said Sarah Dabbs, owner of Johnny Roger’s BBQ and Burgers.

Road repairs are going to take more than a week, and the city doesn’t even have a final tab on how much water has leaked. Officials say Google Fiber hit a line, bursting a water main, sending water gushing out and shutting off water for customers.

The city doesn’t yet know how much the repairs will cost, but Johnny Roger’s BBQ and Burgers has already done the math.

“We lost about $2,000 in revenue,” Dabbs said.

The massive water main break on Wednesday caused the restaurant to lose water and they had to close.

“We had no customers. You’re not open, you’re not making money,” Dabbs said.

The restaurant is open now, but worried customers will pass by as the road closure is right on their doorstep.

“As a company you make a mistake, you have to be held accountable for it,” Dabbs said.


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Google Fiber also hit a gas line last week in a nearby neighborhood.

“They didn’t ask us if they could go into the yard and make markings. They didn’t even ask us if they could go out in the yard and dig,” said Steveison Ivory, who lives in a neighborhood close to the construction.

Ivory knows digging will soon begin in her yard.

“We have a landscaper who visits our yard, so it definitely affects the look and appeal of our yard,” Ivory said.

He hopes there will be no more problems on the road.

“If you’re the one who ended up causing the problem, you should be the one taking responsibility for fixing it,” Ivory said.

Queen City News asked the City of Concord who is paying for all the repairs? They said right now they are just focusing on getting everything fixed.

The NCDOT says the Pitts School Road and Concord Parkway section will likely be closed until next Friday.

Google Fiber issued the following statement to Queen City News:

“Google Fiber takes construction issues very seriously. We apologize for any disruption to Concord residents. We are working with the City of Concord to resolve the issue as quickly as possible. If you have a Google Fiber construction issue in report, please call (877) 454-6959.”