Qualfon Receives Leadership Recognition on IAOP’s 2022 Global Outsourcing 100 List

“To be recognized as a Global Outsourcing 100 company for the past three years has been an honor,” said Mike Marrow, CEO of Qualfon. “We are especially proud of our strong commitment to our customers, their customers and our employees to be the best and to make life better for everyone.”

Qualfon has been recognized as a leader on the 2022 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). This is an annual list of the best service providers in the world recognized for providing the full range of outsourcing services.

Qualfon excelled in four main review categories for the 2022 IAOP list:

1. Client References: References submitted by three prominent clients who have demonstrated sustained excellence in service delivery.

2. Awards and Certifications: Received recognition for performance by achieving Major Candidate status in Everest Group’s PEAK Matrix assessment in 2021 and 2022.

3. Innovation Programs: Investment and implementation of automation tools across the organization to facilitate coaching and quality metrics.

4. Corporate Social Responsibility: Has developed unique community outreach programs to improve the lives of its employees, families and communities.

The judgment is based on a rigorous scoring methodology that includes independent review by a panel of IAOP members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

“The past two years have emerged as the most difficult in recent history, as the world struggles to overcome the health and economic challenges posed by the COVID-19 pandemic,” said Debi Hamill, CEO of IAOP. “That’s why we’re especially proud of the suppliers and consultants named to the 2022 Global Outsourcing 100®, who have demonstrated excellent quality and performance in unprecedented times. Congratulations on being included among the best in the world.

Qualfon’s international footprint currently includes 25 global fulfillment centers providing contact center, print-on-demand, fulfillment, marketing and creative services. This recognition validates the company’s growth over the past 27 years.

“To be recognized as a Global Outsourcing 100 company for the past three years has been an honor,” said Mike Marrow, CEO of Qualfon. “We are especially proud of our strong commitment to our customers, their customers and our employees to be the best and to make life better for everyone.”

About Qualfon

Qualfon is a full-service business process outsourcing (BPO) company offering comprehensive customer lifecycle management capabilities, including lead generation, integrated end-to-end marketing, multi-channel customer engagement, printing and fulfillment solutions. Qualfon helps businesses reduce costs and deliver a superior customer experience. Around 14,000 employees serve international brands across many industries, and its smart outsourcing locations span the United States, the Philippines, Guyana, Colombia, Mexico, Costa Rica and India. Qualfon puts into practice its mission “to be the best and make life better for everyone”, by investing in its employees to provide better support for customers and consumers.

About the IAOP

IAOP is the global association that brings together customers, suppliers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve models and outcomes business services. Our members and affiliates around the world deepen their knowledge at IAOP conferences, learn at IAOP chapter meetings, train and certify at IAOP courses and workshops, and connect through IAOP’s social media, all with one goal: better business results. Whether you are a customer, supplier or advisor, new to collaborative business models like outsourcing, or a seasoned professional, IAOP connects you and your organization to our growing global community and the resources you have. need to get the results your business deserves and demands. For more information and how you can get involved, visit http://www.IAOP.org.

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